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Loha Support

Last updated: 20 September 2026

Contact us

Email support@loha.fit from the address linked to your Loha account. Tell us what happened and whether you use iPhone, Android or the website. Never send your password or payment card details.

Subscriptions and refunds

Manage or cancel an App Store subscription in your Apple account, or a Google Play subscription in Google Play. For website purchases, use Loha’s billing management page or contact us. Your billing provider confirms trial eligibility, the renewal price and cancellation terms before purchase. Eligible new subscribers receive a 2-week trial; cancel before it ends to avoid the first charge.

Apple subscription help · Google Play subscription help

Your account and data

You can delete your account in Loha’s account settings, or request account deletion here without installing the app. Read our Privacy Policy and Terms.

Safety and AI feedback

Loha offers general fitness guidance, not medical care. Stop exercising if you feel unwell and seek appropriate medical help. Contact support to flag unsafe or incorrect advice. Include only the details needed to understand the issue.